FAQ
Orders & Shipping
Orders & Shipping
How long does it take to process my order?
Orders are typically processed within 2–3 business days. You’ll receive a confirmation email with tracking details once your order ships.
Do you offer international shipping?
Yes, we ship worldwide! International shipping rates are calculated at checkout, and delivery times vary by location.
Can I change or cancel my order?
If you need to make changes or cancel your order, contact us at sales@dianabomeny.com within 24 hours of placing it. Once the order is processed, we may not be able to make adjustments.
How can I track my order?
Once your order ships, we’ll send you a tracking number via email. You can use it to monitor your shipment's progress.
Returns & Exchanges
Returns & Exchanges
What is your return policy?
We accept returns within 15 days for eligible items. Most products, including crystals, are non-refundable due to their natural qualities or health considerations. For defective items, store credit may apply.
Please visit our Returns page or contact us for assistance. Return shipping costs are the responsibility of the customer unless the product is defective.
How do I initiate a return or exchange?
Contact us at sales@dianabomeny.com with your order number and the reason for the return or exchange. If your product qualifies for a return, we will guide you through the process and provide any necessary instructions.
What if my item arrives damaged?
If your item arrives damaged, please email us within 7 days of delivery with photos of the product and packaging. We’ll make it right!
Products & Care
Crystals & Care
What are crystals?
Crystals are naturally formed gemstones created over millions of years. Each crystal is unique, identified by its mineral content and crystalline structure.
Where are crystals found?
Crystals can be found all over the world, forming in various environments, from deep within the Earth to volcanic regions and caves.
How are your crystals sourced?
We work with ethical suppliers to ensure our crystals are responsibly and sustainably sourced. Most, if not all, are personally sourced and handpicked by Diana, ensuring the highest quality possible.
What makes crystals special?
Crystals vibrate at high frequencies and carry energetic information, making them powerful tools for healing, manifestation, and transformation.
Do crystals have healing properties?
Yes! Crystals are believed to heal, protect, manifest, and transmute energy, supporting emotional balance, spiritual growth, and overall well-being.
How do crystals work?
Their crystalline structure absorbs, focuses, and emits energy, influencing the vibrations around them and assisting in energetic shifts.
How Do I Choose the Right Crystal?
Choosing a crystal can be intuitive and personal. Start by noticing which crystal visually draws you in—its color, shape, or texture may resonate with you. Trust your intuition and feel its energy; some crystals may bring warmth, tingling, or a sense of calm. You can also select based on healing properties, like Rose Quartz for love and forgiveness. Ultimately, the right crystal will call to you—let yourself be guided by what feels right.
How Do I Choose a Crystal as a Gift?
Gifting a crystal is a meaningful and thoughtful gesture. Start by using your intuition—which crystal feels right when you think of your loved one? You may feel drawn to a particular stone, sensing that its energy aligns with their needs.
You can also choose by intention—do they need protection, emotional healing, motivation, or clarity? Each crystal carries unique properties to support different aspects of life.
Lastly, consider healing properties. Research what may benefit them most, whether it's Rose Quartz for love, Amethyst for peace, or Black Tourmaline for protection. No matter what you choose, your gift will offer support and positive energy on their journey.
How do I use crystals in my daily life?
Crystals can be used in various ways, such as for meditation, energy healing, decorating your space, or carrying with you for personal intentions. Each crystal has unique properties to support your needs.
How Can I Use Crystals Around My Home?
Crystals can enhance your home or office by promoting peace, protection, and positive energy. Strategically placing them in different areas can help create a calming environment, shield against negativity, and even reduce electromagnetic emissions.
To establish protection, use stones like Tourmaline, Smoky Quartz, Obsidian, Tiger’s Eye, Selenite, or Malachite. Walk around your space while holding a crystal, setting an intention for protection and harmony. Visualize an energetic shield around your home, and recite your intention either aloud or silently.
Beyond protection, crystals can be used for cleansing, manifesting, and balancing energy, making them a powerful addition to any space.
Can I customize a crystal kit?
Yes! Reach out to us at sales@dianabomeny.com with your preferences, and we’ll create a personalized kit just for you. Customization is subject to the availability and current stock of crystals.
How do I cleanse my crystals?
You can cleanse your crystals using smoke (sage or palo santo), moonlight, sound, selenite, quartz, or a pendulum. A clear quartz or selenite charging plate can amplify and cleanse other stones. Avoid water for soft or porous crystals.
How often should I cleanse my crystals?
Cleanse them regularly or whenever they feel energetically heavy. A good rule of thumb is once a month or after intense use.
How do I set an intention with my crystal?
Hold your crystal, focus on your intention, and either speak it aloud or visualize it being absorbed into the stone.
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Still have questions?
We're happy to help! Please email us at sales@dianabomeny.com and we will get back to you within 24 hours.