Crystal policy
By purchasing or using products from Diana Bomeny, including but not limited to crystals, stones, and related wellness items, you (the "Customer") agree to the following terms, conditions, and disclaimers. This agreement outlines the conditions of purchase and usage of our products and services, and it is essential that you read and understand this disclaimer before engaging with our website or making a purchase.
Product Authenticity and Sourcing
At Diana Bomeny, we strive to provide high-quality, hand-selected crystals and stones, each chosen for their beauty, energy, and natural properties. All crystals and products sold on our website are genuine, ethically sourced, and inspected for quality before shipping. However, due to the natural formation of crystals, slight variations in appearance, including size, shape, color, and texture, are to be expected.
Each crystal is unique, and variations in inclusions, transparency, and other characteristics are natural and should not be viewed as defects. The natural features of crystals, including cracks, inclusions, or surface marks, are not considered flaws but rather part of their inherent uniqueness.
Product Descriptions and Healing Properties
While crystals and gemstones are widely believed to carry metaphysical and energetic properties, Diana Bomeny makes no representations or warranties regarding the effectiveness of our products in healing, wellness, or other therapeutic benefits. All claims regarding healing properties, energy amplifications, or other metaphysical qualities of crystals are based on traditional, anecdotal, or cultural beliefs.
The use of crystals and gemstones should not replace professional medical, psychological, or other therapeutic treatments. Diana Bomeny does not offer medical advice, and our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always consult with a licensed healthcare professional before using any crystal products if you have concerns regarding your health or well-being.
In addition, Diana Bomeny does not provide personalized advice or guidance regarding specific crystals for healing or medical conditions. Any recommendations made about the energetic or metaphysical properties of crystals should be considered for informational purposes only.
Variability in Product Appearance
Because each crystal is naturally formed and varies by species, location of origin, and environmental factors, there will be differences in the appearance of each product, including but not limited to:
- Size: Crystals and stones may vary in size. If you require a specific size or are unsure about the dimensions, we encourage you to contact us for assistance.
- Shape: Crystals and stones may be irregularly shaped due to their natural formation. The shape of each product may be rough, angular, or rounded, depending on the piece.
- Color & Inclusions: Variations in color, transparency, and inclusions are inherent to natural crystals and should be expected. Each stone is hand-selected for its quality, but please understand that these natural variations are not considered defects.
While we do our best to provide accurate images, lighting, angle, and monitor settings may cause color differences. We encourage customers to carefully review all product images and descriptions before making a purchase.
Shipping and Handling
All orders placed with Diana Bomeny will be processed and shipped with the utmost care. However, due to the fragile nature of crystals and stones, there is a risk of damage during transit. We make every effort to package our products securely, but Diana Bomeny is not responsible for damages incurred during shipping.
In the event that your crystal or stone arrives damaged or is incorrect, please contact us immediately within 24 hours of receiving your order to request a replacement or refund. We require photographic evidence of the damage or defect in order to process claims.
Diana Bomeny is not responsible for delays or issues caused by external factors, such as shipping carrier delays or incorrect shipping addresses.
Returns, Exchanges, and Refunds
Due to the unique and natural nature of each crystal, all sales are final and non-refundable. We encourage customers to carefully review product details, size, and descriptions before placing an order. However, if a product arrives damaged or is incorrect, please contact us within 24 hours of receiving the item for assistance. We will work with you to address the issue and may offer a replacement or refund as appropriate.
Diana Bomeny reserves the right to decline returns or exchanges that do not meet the criteria outlined in this section.
Customer Responsibility
By purchasing from Diana Bomeny, you acknowledge that:
- Crystals and stones should be handled with care. Always store your crystals in a safe place to avoid breakage or damage.
- You are fully responsible for ensuring that the crystals you purchase are used in accordance with your personal preferences and beliefs.
- Diana Bomeny makes no guarantees regarding the personal outcomes or experiences with our products, and any claims regarding the healing or metaphysical effects are based on anecdotal evidence, not scientific proof.
- Diana Bomeny offers personalized professional healing services, including crystal consultations, energy work, and tailored guidance on crystal selection for wellness and healing purposes. However, any recommendations or advice regarding crystal selection, healing attributes, or use of crystals for personal or medical purposes should be considered for informational purposes only. Diana Bomeny does not provide professional medical advice and encourages customers to consult licensed healthcare professionals for medical concerns.
Limitation of Liability
Diana Bomeny shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products. This includes, but is not limited to, any health-related issues or any other damages that may occur from using or mishandling the crystals and stones purchased from our site. By purchasing from Diana Bomeny, you agree to indemnify and hold harmless Diana Bomeny from any claims, losses, or damages.
Changes to This Policy
Diana Bomeny reserves the right to modify or update this policy at any time. Any changes will be reflected on this page, and the effective date will be updated accordingly. We encourage you to review this disclaimer periodically to stay informed about any changes.
By purchasing from Diana Bomeny, you acknowledge and agree to the terms of this disclaimer. If you have any questions or need further clarification, please feel free to contact us.